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Transform lives as a care navigator / coordinator

Deepen your impact and make a difference in the client/patient/family experience.

In response to emerging trends and statewide employer feedback, Whatcom Community College offers a certificate program in care navigation and coordination. The certificate program prepares individuals interested in professional care navigation, coordination, and advocacy roles in the health and human services systems.

The care navigation and coordination certificate is an opportunity for current healthcare and human services workers to enhance skills and assume leadership in emerging roles. For those not experienced in the field, this certificate provides opportunities to step into entry level positions. Professionals that could benefit are nurses, social workers, medical assistants, home health aides, nursing assistants, as well as human service workers.

In the care navigation and coordination program you learn to:

  • Guide your clients/patients through the complex care system of today.
  • Educate your clients/patients in how to access resources and decrease barriers to wellness and care.
  • Gain insights into behavioral health conditions and direct clients/patients to supportive resources.
  • Apply knowledge to the selection of resources and coordination of care.
  • empower your clients/patients to achieve goals and a healthy life style.
  • Build relations and positive interactions across multiple cultures.


What students are saying....

“I believe that the future belongs with the care coordination and patient navigation, which will link social/community services with health care.” — Regional housing authority program coordinator

“Being part of this class helped me to see and understand our state’s healthcare system and its barriers from the patient’s point of view.” — Hospital Manager

“I learned so much about cultural differences, personality traits, and effective communication skills, and how all of that can affect a patient’s experience in the healthcare system.” — RN

“Learning about Motivational Interviewing was invaluable to me. The discussions in class among the students were every interesting and rewarding.” — CMA

“I’ve done a 360-degree turn. Now I take the time to listen, help problem solve, and think about all the possible solutions before I help a patient make a decision.” — CNA

“I learned that patient navigation means allowing the client to be more involved in their own care.” — Certified Medical Interpreter



  • Are there any special requirements for students entering the care navigation and coordination certificate program?
  • Will my experience count toward the care navigation and coordination certificate?
  • Are there jobs in the field of care navigation and coordination?
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