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Certificate program overview

The care navigation and coordination program is a 15-credit certificate program that prepares individuals interested in developing skills in professional care navigation, coordination, and advocacy roles in the healthcare field. The certificate is comprised of three sequential 5-credit courses. The certificate focuses on navigating patients within the healthcare system, law and ethics, resources, health literacy, behavioral health, patient coaching, motivational interviewing, and the various skills needed in care coordination positions. Upon successful completion of these three courses, students taking these courses for credit would receive a certificate of proficiency in care navigation and coordination.

The courses are offered in a hybrid format that caters to working professionals. The in-class portion of the course is offered on evenings or weekends, with half of the course materials offered online.

This certificate is designed with content and practice around four key concepts:

  • The healthcare and human services systems
  • The client/patient experience
  • Team and navigation function / role in coordinating care
  • Skills needed to practice successfully

Certificate program goals

  1. Develop human resources that positively impact and transform health and community service systems delivery.
  2. Develop critical thinking and readiness to successfully practice core care navigation competencies.
  3. Develop care coordination skills that support achievement of the triple aim.

Certificate program course descriptions

HLTH 144 - Essentials of Care Navigation (5 credits)

An introduction to the knowledge, skills, and attitudes necessary to apply care navigation for the client, first of three courses for a certificate in care navigation. Focus is on the human and healthcare services systems, client profiles, communication basics, chronic illness, and health coaching. Serves as foundation to advanced courses.

HLTH 145 - Advanced Care Navigation 1 (5 credits)

The second in a three part series for a certificate in care navigation. In this course, select topics from the Essentials course are revisited in greater depth. Topics include: care coordination and navigation, client characteristics, an overview of behavioral health, strategies to influence outcomes, and advanced communications.

HLTH 146 - Advanced Care Navigation 2 (5 credits)

This course is the third in a three part series for a certificate in care navigation. Selected topics from the Essentials course are revisited in greater depth. Topics include: care transitions, preventive healthcare, continued discussion of chronic illness, end of life care, and challenges particular to care navigation.

Additional care navigation and coordination specialized courses

There are three additional courses that students may choose to take in order to further develop skills and gain specialized training in working with older adults, behavioral health issues, or the integration of behavioral health in primary care. These courses are not required as part of the certificate program but are available for students to further their learning.

Course descriptions

HLTH 124 - Behavioral Health Navigation Course (2 credits)

The course explores care coordination and navigation for populations with behavioral health needs. An overview of behavioral health systems, eligibility, and access issues are presented. Topics include individual and family centered service coordination, response to acute and chronic behavioral health situations, work with interdisciplinary team, access to behavioral health resources, interventions and referral; and integration of primary care and behavioral health.

HLTH 126 - Care Coordination Older Adults (2 credits)

This course will explore care coordination and navigation with older adults. An overview of the aging process will be discussed. Topics will focus on individual and family centered care issues, communication and health literacy, working with interdisciplinary teams, chronic conditions, prevention, transitions, and resource referral.

HLTH 224 - Integration of Behavioral Health into Primary Care (5 credits)

Describes the integration of behavioral health and primary care practices. Topics include: systems oriented practice; interventions; whole person care, and; care coordination, collaboration, and teamwork.